J.D. Power survey says customers want real,
live Internet service reps
As the Internet became a cost of entry for most businesses, many companies looked forward to the day when their Websites and online customer service would largely replace live telephone customer service and reduce their operating cost. However, this hasn’t happened, according to Agoura Hills-based J.D. Power and Associates 2001 Cross Industry Call/Contact Center Report released recently.
One of the most fundam...
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