Gratitude should come naturally

Business schools nationwide preach the doctrine of growing a successful business with quality products and services and ongoing customer rapport. Keeping in touch. Solving problems. Showing your appreciation.
Saying thanks to your customers is more than a one-day turkey event. It's common courtesy. A phone call. A card. A gift. A special event. A handshake. And it's a two way street. If you do something special for someone, you would expect that your actions would be acknowledged. ...

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