When Westlake Hills homeowner Sandra Lion received a bill for $232 from the Southern California Gas Co. in January, she figured something must be wrong.
During the same billing period the previous year, Dec. 10 to Jan. 13, her bill was just $109. Wondering how her bill doubled, she decided to call the gas company to find out.
A customer service rep told her an unusually cold winter was to blame, an explanation she originally accepted. But after posting about her bill on Nextdoor.com, a private ...
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