Consumers perceive utilities as being more ‘honest,’ more ‘ethical’



Consumers perceive utilities as
being more ‘honest,’ more ‘ethical’
Despite the energy industry’s continuing struggle with controversy, satisfaction levels of electric utilities by residential customers have actually increased, according to the J.D. Power and Associates 2002 Electric Utility Residential Customer Satisfaction Study.
On average, consumers of the 74 largest utilities in the country are more satisfied across four out of five component measure...

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