TAKING NOTES—Calabasas Chamber of Commerce members learn some of the secrets to customer service during a recent luncheon at the Four Seasons Hotel in Westlake Village.
Good ethics, transparency and honesty are critical ingredients in attracting and retaining satisfied customers, said Michael Newcombe, general manager of the Four Seasons Hotel in Westlake Village, at a Calabasas Chamber of Commerce luncheon last week.
A leader with Four Seasons Hotels and Resorts since 1994, Newcombe becam...
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