Local travel agent didn't trip up

Lee at Michael's Travel in Agoura is an excellent travel agent who provides personalized service. I feel confident that an Internet website could not duplicate his service.

When my son, Max, booked his summer travels with Lee, we had no idea that the "old fashioned" way of planning a vacation would prove to be the best for us. Along with backpacking in Europe, my son had included a trip to Israel in his summer vacation plans.

When the war broke out in Israel, we decided this would not be the best time to travel there.

Max was unable to change the flights himself through British Airlines. We called Lee and asked him for help in rearranging his air travel. Lee worked his magic and was able to obtain a full refund on the flights to and from Israel. Thanks to Lee, this refund amounted to $1,100. Try getting that type of service on the Internet. Patti Jo Wolfson Calabasas