In a Nutshell

The FCC is working to alleviate the problems and risks posed by Internet telephone service. The following steps are being taken:

•All interconnected VoIP (Voice over Internet Protocol) providers must automatically provide 911 services to customers as a standard feature without customers having to request the service.

•Before a VoIP provider can activate a new customer’s service, the company must obtain from the customer the location where the service is being used so that all 911 calls can be handled correctly.

For more information about VoIP in general, see http://www.fcc.gov/cgb/ consumerfacts.

You can also contact the FCC’s Consumer Call Center at (888)-CALL-FCC (888) 225-5322.